Specialist, Visitor Services (Contact Centre)

Location: Hong Kong


At the Hong Kong Tourism Board, we take great pride in helping people across the world fall in love with our home. There are many challenges, but we continue in earnest to revitalize and reshape the Hong Kong tourism brand and build sustainable growth for our city’s economy. To achieve our ambition, we are inviting passionate talents with a global mindset to join us at this incredible juncture, and work with a dynamic and fun team.

Our Visitor Services Department strives to offer the most innovative and quality services among tourism boards worldwide. We play an essential role in enhancing visitors’ satisfaction through our award-winning service centres and contact centres, providing tailored travel suggestions that makes visitors’ trip to Hong Kong the most memorable one.

Are you interested in being Hong Kong’s ambassador to impress visitors? Are you passionate to communicate and share your home city with others? Join our team of visitor services and help curate a journey of lasting memories for our travellers.



  • As our communicator at the forefront, you will engage with visitors across our communication channels such as live chat, social media, hotline and email etc. to answer their enquiries and enrich visitors’ travel experience
  • Recommending travel itinerary and hidden gems to enquired visitors, you will promote the charm of the city and create a fruitful journey with lasting memory for travellers
  • Providing constructive suggestions and coordinating tracking reports, you will be a key player contributing to enhancing the service provision



  • University graduate preferably with at least 2 years of experience that proves your competencies to excel in the service industry such as service centre/ retail outlet operations; experience in contact centre operation and complaint handling would be a great advantage
  • Fresh graduates are also welcome
  • A confident communicator in English, Cantonese and Mandarin
  • A proactive team player with an open mind, motivated with passion and curiosity to learn
  • A customer-oriented self-starter with exceptional customer service mindset and skillsDriven by a sense of fulfilment, willing to work on weekends & public holidays, also under adverse weather to maintain service operation if required

Application Method

If you are passionate about our mission and believe you are the one we are looking for, please send us your resume with present and expected salary by clicking "Apply Now". We are looking forward to hearing from you.

Only shortlisted applicants will be contacted.  Personal data provided by job applicants will be kept in strict confidence and used only for recruitment and employment-related purpose in accordance with our personal data policies. By submitting your job application, you acknowledge that you have read, understood and accepted the HKTB’s Personal Information Collection Statement Pertaining to Job Application at here.

We are an equal opportunities employer.